How to access the AmIU help desk
How to access the AmIU help desk
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On the LMS, hover over the "Student Services" menu and click the Help Desk link, as pictured below.
You can also reach the AmIU help desk by visiting http://helpdesk.amref.ac.ke or by sending an email to helpdesk@amref.ac.ke where you will be automatically assigned a ticket.
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The AmIU helpdesk should launch as depicted in the image below.
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Click the "submit a ticket" button, select the category where you require assistance, and you will be directed to an online form where you must enter your name, email, admissions/registration number, select the priority of the issue you are submitting, enter the subject, write a clear message on the assistance you require, attach any files, if any, and click the "Submit Ticket" button.
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The submitted ticket will be forwarded to the university help desk staff, and you will receive an email confirming that you have submitted a request to us. Whenever a change is made to the submitted ticket, you will receive an email notification.
